FAQ

Agency History

The West Virginia Tourism Office, formerly known as the West Virginia Division of Tourism, promotes the state of West Virginia as a world-class, four-season travel and tourism destination through print, broadcast, and more recently, digital and social media efforts. The West Virginia Tourism Office is an agency of the West Virginia Department of Commerce, led by an appointed Tourism Commissioner and advised by a 15-member Tourism Commission.

Frequently Asked Questions

Have a question about your trip to West Virginia? Before you go, check out the answers to this list of frequently asked questions:

General Information

How can I obtain a West Virginia Highway Map, Travel Guide or other printed publications?

To order a free state travel guide, click here. Highway maps, travel brochures and other printed publications can be ordered online (link) or by calling 1-800-CALL-WVA.

What is 1-800-CALL-WVA?

The West Virginia Tourism Office operates the 1-800-CALL-WVA nationwide toll-free telephone system for West Virginia tourism information. Calls are answered five days a week by adventure advisors who are knowledgeable about West Virginia’s travel and tourism industry. Hours of operation are: Monday-Friday 8 a.m.-5p.m.

What are Welcome Centers and where are they located?

West Virginia Welcome Centers provide local travel information and brochures to visitors. There are 8 total Welcome Centers, all located just off major highways (I-64, I-68, I-70, I-77, I-79, I-81) as you enter West Virginia from our surrounding states. Welcome Centers are staffed 7 days a week except for major holidays: Thanksgiving, Christmas, New Year’s Day and Easter. Hours are seasonal: Typically May – October, 8 a.m.-6 p.m. and November – April, 9 a.m.-5 p.m. Location and contact information can be found here.

Where can I get a list of events in West Virginia?

A full calendar of events is available here.

Does the West Virginia Tourism Office offer internships or career opportunities?

Yes. Click here to access information on current career opportunities available with the Tourism Office.

Industry Information

What is a listing?

Listings give Tourism Partners a presence on our website with the ability to maintain and update a description for your own business. Information such as location, hours of operation, phone number, contact e-mail, website and social media can all be included in your listing.

How do I create and update a listing?

To create a listing for your business or on behalf of your company, visit this link. Once you have been registered, you can login to our Partner Portal to update and maintain your listing here.

Does the West Virginia Tourism Office provide photography assistance?

Yes, the West Virginia Tourism Office does provide photography assistance. If you are in need of previous photos taken for your business or new photography for a tourism-related project, please direct your requests to a member of our Public Relations Team.

Does the West Virginia Tourism Office share traveler-specific research and data?

Yes. Research and data is available on our Industry Information page.

How do I advertise in the West Virginia State Travel Guide?

For information about advertising your business or organization in the West Virginia State Travel Guide, please contact a member of our Public Relations Team.

What other advertising opportunities are available for industry partners?

The West Virginia Tourism Office is currently developing a new cooperative advertising program that will be available to tourism industry partners across the state. Once program details have been finalized, we will update this page with more information.

Does the Tourism Office offer development assistance?

Yes – The West Virginia Tourism Office works closely with the West Virginia Development Office and Small Business Development Center to provide industry partners with a variety of business services and development assistance. Whether you are looking to invest in West Virginia, start a new business or grow an existing business, we can help!

Media & Press

How does the West Virginia Tourism Office work with travel writers?

The West Virginia Tourism Office provides support to travel writers interested in producing stories that feature West Virginia as a travel and tourism destination. Assistance is provided in the form of press kits, press trips, photography, story ideas and itinerary suggestions. For more information, visit the Media Center (link) or contact Emily Amos, Director of Public Relations at 304-957-9334, Emily.N.Amos@wv.gov.

Does the Tourism Office provide photography and b-roll?

Yes. You can direct your photography or b-roll requests to a member of our Public Relations Team and we will provide the appropriate materials.